Indian Railway Catering and Tourism Corporation (IRCTC) Recruitment 2024
Indian Railway Catering and Tourism Corporation (IRCTC) is hiring Hospitality Monitors on a contractual basis. With a competitive salary and exciting travel opportunities, this is a great chance for hospitality professionals to join IRCTC. Walk-in interviews will be held across various cities in October 2024. Learn more about the eligibility criteria, qualifications, and how to apply.
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Important details related to this recruitment are as follows
Organization Issuing the Notification:
Indian Railway Catering and Tourism Corporation (IRCTC), North Zone
Total Vacancies:
A total of 15 Posts are being filled through this notification.
Posts Being Filled:
Hospitality Monitor
Salary:
₹ 30,000 per month (inclusive of statutory deductions)
Additional allowances:
- Daily Allowance: ₹350 per day (100% for more than 12 hours, 70% for 6 to 12 hours, 30% for less than 6 hours duty)
- Lodging Charges: ₹240 per night for outstation stays
- National Holiday Allowance (NHA): ₹384 per National Holiday (if worked)
- Medical Insurance: ₹1,400 to ₹2,500 per month (reimbursable)
Age limit:
| Maximum age | 28 years as of August 1, 2024 |
Age relaxation:
| SC / ST | 5 years |
| OBC-NCL | 3 years |
| PwBD | 10 years |
| Ex-servicemen | Service rendered in defense plus 3 years |
Eligibility Criteria:
Education Qualification:
Candidates should possess any one of the following qualifications:
- B.Sc. in Hospitality and Hotel Administration from a recognized Central or State Institute of Hotel Management affiliated with NCHM&CT / UGC / AICTE.
- BBA/MBA in Culinary Arts from Indian Culinary Institutes under the Ministry of Tourism.
- B.Sc. in Hotel Management and Catering Science from Government-recognized universities affiliated with UGC / AICTE.
Experience:
- Candidates must have at least 2 years of working experience in the relevant hospitality field.
Skills Required:
- Proficiency in MS Office and report preparation is desirable.
- Strong problem-solving and decision-making skills.
- Good interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Organized, detail-oriented, and capable of managing multiple tasks.
Responsibilities:
- Ensure compliance with company policies and standard hospitality procedures.
- Supervise and monitor food production, quality, and services in catering units.
- Handle customer/passenger care issues and manage complaints effectively.
- Collect feedback, analyze it, and implement improvements.
- Ensure statutory compliance and regulations are adhered to.
- Train and educate staff for efficient services.
- Coordinate with various departments, Railways, and business partners.
Documents required:
- Proof of educational qualification
- Proof of experience
- Aadhaar card
- Proof of date of birth
- Proof of category (SC / ST / OBC-NCL / PwBD / EWS / Ex-servicemen)
- Others (Need to Specify)
Document Verification:
Documents will be verified during the walk-in interview.
Medical Standard:
Candidates must be medically fit as per IRCTC’s guidelines.
Selection Process:
- Walk-in-Interview
- Candidates will be shortlisted based on their qualifications, performance in the interview, and availability of vacancies.
Place of Posting:
- Candidates may be posted in Delhi-NCR, Uttar Pradesh, Rajasthan, Himachal Pradesh, Punjab, Haryana, Uttarakhand, Chandigarh, Jammu & Kashmir, and other areas under IRCTC North Zone.
- Candidates can be deployed anywhere in India at IRCTC’s discretion.
Interview Dates & Centers:
| Place | Date | Venue |
|---|---|---|
| New Delhi | October 14 & 15, 2024 (10:00 AM to 4:00 PM) | IRCTC, Corporate Office, Statesman House, Barakhamba Road, New Delhi-110001 |
| Jaipur | October 17, 2024 (10:00 AM to 4:00 PM) | IRCTC, Regional Office, 708, Crystal Mall, Sawai Jai Singh Highway, Banipark, Jaipur-302016 |
| Lucknow | October 22 & 23, 2024 (10:00 AM to 4:00 PM) | IRCTC, Regional Office, Paryatan Bhawan, 2nd Floor, Vipin Khand, Gomti Nagar, Lucknow-226010 |
| Chandigarh | October 25, 2024 (10:00 AM to 4:00 PM) | IRCTC, Regional Office, SCO-80-81-8, Sector 34A, Chandigarh-160034 |
Application Process:
- Fill out the application form attached to the notification.
- Attend the walk-in interview at your preferred location with all required documents.
