Teleperformance Work From Home Jobs 2024
Teleperformance is hiring for work-from-home positions in 2024! Apply for Customer Service Representative and Digital Relationship Executive roles, offering competitive salaries, flexible hours, and career growth. Candidates with strong communication skills and a passion for customer service and sales are encouraged to apply. Work remotely with a global leader in customer experience management.
Table of Contents
Important details related to this recruitment are as follows
Organization Issuing the Notification:
Teleperformance
Total Vacancies:
Multiple vacancies for the following positions
- Customer Service Representative (Work From Home)
- Digital Relationship Executive (Work From Home)
Salary:
- Customer Service Representative (Chat Process):
- The payable salary will be approximately ₹26,600 per month.
- Digital Relationship Executive:
- The payable salary will be approximately ₹20,100 per month.
Note: These salary figures are based on data from sources like Glassdoor and AmbitionBox and may vary. The figures provided are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities.
Age Limit:
Minimum age of 18 years of age.
Educational Qualification:
Minimum of 12th pass or Graduate for both roles.
Work Experience:
0 – 3 years in customer service or a related field.
Language Requirement:
Proficiency in English is essential. Knowledge of additional regional languages is a plus.
Skills Required:
- Strong communication skills (written and verbal).
- Multi-tasking abilities: Handle multiple customer conversations and platforms at once.
- Customer-first mindset: Empathy, problem-solving, and quick decision-making.
- Organization and Prioritization: Ability to manage workload effectively, customer queries through chat, email, and phone, especially for Customer Service Representative
- Experience in sales or customer handling is an added advantage for Digital Relationship Executives.
Responsibilities:
>> Customer Service Representative (Chat Process Executive):
- Customer Support: Provide chat-based and phone/email-based support to customers, answering queries, resolving issues, and offering timely solutions.
- Multi-chat Handling: Manage multiple chat windows simultaneously while maintaining a high level of professionalism and accuracy.
- Problem Solving: Troubleshoot customer concerns and escalate issues when needed.
- Record Keeping: Maintain logs of interactions and follow-ups.
>> Digital Relationship Executive:
- Customer Engagement: Handle customer inquiries through chat, email, and voice channels to maintain relationships and ensure satisfaction.
- Sales Focus: Identify customer needs and offer suitable product recommendations or services to enhance customer value.
- Target Achievement: Meet set sales targets and contribute to revenue generation.
- Problem Solving: Resolve customer complaints and troubleshoot issues efficiently.
Documents Required:
- Resume / CV.
- Government-issued ID proof (Aadhaar card, PAN card, etc.).
- Educational qualification certificates (12th pass or Graduation degree).
- Any additional documents showcasing experience or skills (if applicable).
Selection Process:
- Initial Screening: Based on the submitted application and resume.
- Written Test: To assess language proficiency, typing speed (for Chat Process), and communication skills.
- Interview: A video interview will be conducted to evaluate problem-solving skills, communication abilities, and overall fit for the roles.
- For Digital Relationship Executives, the interview may also assess sales acumen and customer engagement strategies.
Important Dates:
| Application Last Date | October 24th 2024 |
Application Fee:
No application fee is required.
Application Process:
- Visit the Application Portals:
- For Chat Process: Apply Here
- For Digital Relationship Executive: Apply Here
- Fill out the online application forms and submit all required documents.
- Keep a copy of the application confirmation for future reference.
Customer Service Representative Apply Now [ Click Here ]
Digital Relationship Executive Apply Now [ Click Here ]
